Terms of Service – Lace Mystic

Welcome to Lace Mystic. By accessing or using our website (www.mysticlingeriestore.com.br) and purchasing our products, you agree to the terms and conditions outlined below. Please read them carefully before placing an order.

1. General

Lace Mystic operates this website and sells products under the following terms. By using our website, you confirm that you are at least 18 years old or have parental consent. We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Orders

All products displayed on our website are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. In the event of any error in pricing or product information, we reserve the right to cancel or refuse any order.

3. Prices and Payments

All prices are listed in the currency shown at checkout and include applicable taxes unless otherwise stated. Payments can be made through the available payment methods at checkout. By submitting your payment information, you confirm that you are authorized to use the selected method.

4. Shipping and Delivery

Orders are processed within 3 business days after payment confirmation. Delivery times vary depending on your location, typically ranging from 6 to 12 business days. We use fulfillment centers in various countries to maintain competitive prices. Because of this, your order may ship from different locations.

We are not responsible for delays caused by shipping carriers or customs clearance procedures. Shipping fees are non-refundable once the order has been shipped.

5. Return and Refund Policy

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

5.1 Conditions for Returns

• Items must be unused, unworn, in original condition, with tags attached and in their original packaging.

• You are responsible for the return shipping cost, unless the item was received damaged or we made a shipping error.

• Shipping fees are non-refundable.

• Do not send back items without prior authorization, as they may not be processed.

5.2 Non-Returnable Items

The following items cannot be returned:

• Used, worn, or damaged items

• Discounted or promotional items (unless the wrong item was sent)

• Items returned without authorization

• Intimate accessories or products that raise hygiene concerns

5.3 Refund Process

Once the returned item is received and approved, we will issue the refund within 10 business days to the original payment method. For defective or incorrect items, a full refund or replacement will be provided at no additional cost. You must report any issue within 48 hours of receiving the order and provide photos.

5.4 Exchanges

We do not offer direct exchanges. If you want to change the size or color, you must return the original item and place a new order.

5.5 Return Instructions

To initiate a return, email us at support@mysticlingeriestore.com.br with:

• Your order number

• The reason for return

• Clear photos, if applicable

Once approved, we will send you the return instructions.

Return Address:
Surui Warehouse
3rd floor, west side of freight elevator, West Gate Building 5
Hangzhou Shanglian Technology Co., Ltd.
Renhe Street, Yuhang District, Hangzhou City
Zhejiang Province, China
Phone: +86 18969130737

6. Intellectual Property

All content on this website, including text, logos, graphics, and images, is the property of Lace Mystic. It may not be copied, reproduced, or used for commercial purposes without written permission.

7. Limitation of Liability

Lace Mystic is not liable for any indirect or incidental damages arising from the use of our website or products. Our total liability for any claim related to an order is limited to the amount paid for the product.

8. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which our business operates. Any legal disputes shall be handled in the competent courts of that region.

9. Contact Information

If you have any questions regarding these Terms of Service or your purchase, please contact us at:

Email: support@mysticlingeriestore.com.br
Website: www.mysticlingeriestore.com.br