Política de reembolso

Refund Policy - Lace Mystic

At Lace Mystic, we want you to be completely satisfied with your purchase. If for any reason you're not entirely happy with the items you've bought, we offer a simple and hassle-free refund policy. Please review the details below:

1. Refund Conditions

  • Refund Request Period: You have up to 14 days from the date of receipt to request a refund.

  • Condition of Products: Items must be in original condition, with no signs of use, tags intact, and in their original packaging. We do not accept returns of lingerie that has been worn or washed due to hygiene reasons.

  • Products Not Eligible for Refund:

    • Sale or discounted items (except in cases of manufacturing defects).

    • Customized or made-to-order items.

    • Hygiene products, such as socks and intimate accessories.

2. How to Request a Refund

  • Contact Us: To request a refund, please email us at support@mysticlingeriestore.com with your order number, the product you wish to return, and the reason for the return.

  • Refund Approval: After receiving your request, our customer service team will review the return and send detailed instructions on how to send the item back.

3. Return Process

  • Return Shipping: You will be responsible for the return shipping cost, unless the item is defective or there was an error with the shipment.

  • Refund: Once the item is received and approved, the refund will be processed within 7 business days. The amount will be credited to your original payment method, except when payment was made via bank slip, in which case the credit will be issued via bank transfer.

4. Defective or Incorrect Items

If you receive a defective or incorrect product, we apologize for the inconvenience. Please contact us immediately, and we will offer a free return and a full refund or exchange, as per your preference.

5. Exchanges

If you prefer to exchange a product, please contact our customer service team to discuss available options. Exchanges are subject to stock availability.

6. Satisfaction Guarantee

At Lace Mystic, we aim to provide you with the best shopping experience. If you're not 100% satisfied with your purchase, we'll do our best to resolve the issue quickly and efficiently.

7. Refund Policy for Sale Items

Products purchased on sale or with discounts are subject to the refund policy outlined above, except when the specific promotion indicates different terms.