Refund & Return Policy
Refund & Return Policy
At Lace Mystic, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and easy return process under the following conditions:
1. Eligibility for Returns
Returns will be accepted in the following cases:
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Defective Products: If you receive a product that is defective or damaged, we will be happy to assist you with a return or exchange.
2. Return Period
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You have 3 calendar days from the date you receive your order to request a return.
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After the 3-day period, we are unable to accept returns unless there is a valid exception (e.g., product defects).
3. Condition of the Items
To be eligible for a return, the product must be:
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Unused and in its original condition.
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In its original packaging, including any tags, labels, or hygiene seals intact.
4. How to Return
If you believe your product qualifies for a return, please follow these steps:
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Contact Us: Reach out to our customer service team at support@mysticlingeriestore.com within 3 days of receiving your order to initiate the return process.
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Provide Order Details: Include your order number and reason for the return. If the product is defective, please provide photos to assist with the process.
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Return Instructions: Once we verify the return, we will send you return instructions and a return address.
5. Refunds & Exchanges
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If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
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If you would like an exchange instead of a refund, please let us know when initiating the return, and we will do our best to accommodate your request, subject to product availability.
6. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. In those cases, we will cover the return shipping costs.
7. Non-Returnable Items
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For hygiene reasons, items such as underwear, lingerie, and swimwear cannot be returned or exchanged unless they are defective.
8. Final Sale Items
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Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated at the time of purchase.
9. Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer service team: